“Where’s my server?” Three words that speak to a common operational gap between cabana customers and waterpark foodservice staff.
Speed of service is key to both profitability and guest satisfaction. This is especially true in accommodating higher-paying cabana renters, who expect prompt and convenient ordering and payment methods for their food and drinks.
To improve operations and provide a better guest experience, a Texas waterpark partnered with FanFood in 2021 to bring contactless QR code ordering to their park’s 25+ rental cabanas.
With FanFood’s powerful system, each cabana is tied to a specific tabletop QR code. No need to input cabana number — the system already knows from the guest’s scan with their smartphone.
From there, a customer can select their food items, make customizations, and pay instantly via secure checkout. Guests can even tip. The order is sent to the kitchen via tablet, where staff prepares the order to deliver to the designated cabana.
From 2021 to 2022, the waterpark’s FanFood service helped improve operational and staffing efficiencies, translating into more orders and higher revenue for the property.
Specifically, the waterpark's annual cabana mobile order volume grew by over 150% from 2021 to 2022, with an average order value (AOV) of over $35.00.