LEARNING CENTER

 

Your cheat sheet to using the FanFood platform at your venue or facility.

For emergency support during operations, please text (256) 269-7085.

For support questions outside your operating hours, please reach out to your Account Manager, or email support@fanfoodapp.com.

THE ESSENTIALS

How to operate the Manager Portal? Watch this quick video for an overview.

MORE RESOURCES

Opening / Closing a Store

What is a FanFood Store?

FanFood Stores refer to your concession stands or F&B outlet. The name of your FanFood Store in the Manager Portal should be the name of your stand or store.

Some naming conventions are by locations (e.g. North Side Concession Stand), by the type of service provided (e.g. Main Concession Stand Pickup, Main Concession Stand Delivery), or whether the stand is on the home side or visiting side (e.g. Home Concession Stand, Visiting Concession Stand etc.)

Important

You should toggle on the FanFood Store before a game/event so that it’s open for business, and toggle it off after the game/event is over to stop receiving orders.

Turning On a FanFood Store

Turning On a FanFood StoreIn the example above, the “Home Concession Stand” is set to open as indicated by the  Toggle Switch on the toggle switch. This means your fans can start placing orders through the app for items sold at this FanFood Store.

“North End Zone Concessions” and “Visitor Concession Stand” are set to closed as indicated by  Toggle Switch . Fans can browse the menu of this stand, but will be unable to place orders for this specific FanFood Store.

Important

The change in a store’s active status is only reflected when a user closes then reopens the app on their phones.


More questions? Please email support@fanfoodapp.com

Adding / Modifying Menu Items

We get it, menu lineups can change unexpectedly throughout a season. The good news is you can
always add/modify menu items and change how they look on the menu. This can be done easily
through FanFood’s Manager Portal.

The Concessions Tab

The Concessions Tab Concessions displays all the stores (aka the concession stands) in your venue.
You can see each stand’s status (active or inactive), and buttons to add, edit, and delete products and
categories from individual stores.

Each store has aConcessions button. This allows you to see the list of products currently in the store.

Stores

Adding a New Menu Item

In the Menu page, you can create new items by clicking Add Product located on the top right of the page.

Important

Before adding a new product to a store, you will need to make sure you have created “categories” (i.e. Main Course, Drinks, Snacks etc.) within the store first.

Dashboard
  1. Click Choose Image
  2. In the Global Product List view, use the search function to locate an item image (e.g. “hot dog”, “onion rings”, “20 oz. Coca-Cola”, “Peanut M&M’s” etc.)
  3. Select the image.
  4. Click Choose Product to apply that selected image to the menu item you want to create.

StoresNow you can edit other information associated with this menu item.

Profile

Name*Name of the item

DescriptionAdditional information about the product, such as ingredients, special promotions, or anything you want your customers to know about this item.

Category*Assign the item to a defined category, such as Drinks, Snacks, Main Course etc.

Availability Type*You can choose between PICKUP, DELIVERY, or ALL.

Stock*Define how many units of the item you have in stock.

Price*The price of the item (e.g. “2” = $2.00)

PriorityAn item with priority set to “1” shows up at the top of the in-app menu, followed by “2”, then “3”, and so on.

AlcoholToggling this on will inform a user that they will need to present a government-issued photo ID upon pickup or delivery of alcoholic beverage(s).

* = Required field

Rearranging Items in a Category

The values in the Priority column illustrate how far towards the top of a page in-app an item will appear. The item with priority “1” will show up at the top of the phone screen, followed by “2”, “3” and so on

  1. Click Edit on the item of which you want to change priority.
    Skittles
  2. For the Priority field, you can type in a new priority value or use the arrows to adjust this sequentially.
    Priority
  3. Click Update to save your changes.

More questions? Please email support@fanfoodapp.com

Creating / Editing FanFood Stores

What is a FanFood Store?

FanFood Stores refer to your concession stands. The name of your FanFood Store in the Stand Manager should be the name of your concession stand.

Some naming conventions are by locations (e.g. North Side Concession Stand), by the type of service provided (e.g. Main Concession Stand Pickup, Main Concession Stand Delivery), or whether the stand is on the home side or visiting side (e.g. Home Concession Stand, Visiting Concession Stand etc.)

What is a FanFood Store?

Creating a New Store

You can create and edit FanFood Stores through the Stand Manager.

  1. On the Stores tab under Concessions, click Add StoreCreating a New Store
  2. Enter the Name, Location, and Description of the store. Click Add to create your new store.​Add Store

Name*Identifier of the location. Some naming conventions are by locations (e.g. North Side Concession Stand), by the type of service provided (e.g. Main Concession Stand Pickup, Main Concession Stand Delivery), or whether the stand is on the home side or visiting side (e.g. Home Concession Stand, Visiting Concession Stand etc.)

LocationDescription of the where the location of the concession stand is.

DescriptionOptional. If you want to provide more details about the stand.

Important To add an image to your concession store in-app, please contact us and attach an original photograph of the concession stand, indicating the name of the concession stand in the file name.

Managing Store Actions

Managing Store Actions

Add, edit and delete menu categories for the individual store.Add, edit and delete menu categories for the individual store.

MenuAdd / modify menu items to the store.

 Modify the venue Name, Location, and Description.Modify the venue Name, Location, and Description.

 Delete the store.Delete the store.




More questions? Please email support@fanfoodapp.com

Reporting Dashboard / Order History

You can access your fan data in the Manager Portal.

The FanFood Manager Portal collects, stores and analyzes all your sales data and customer information. Not only can you track orders in real time, you can also look back at the end of the day and get a high-level summary of how each store performed during the event. This helps you to gain valuable insights such as what items are the most popular, when do the most sales happen, and how are your stores doing throughout the season. The goal is to help you understand your customers better and optimize your operations for future events.

You can access all the the information in two different tabs, Order History under the Concessions tab and Reporting   tab.

 

Order History Tab

To access the complete history of orders placed at your venue, select Order on the top navigation and choose Order History . Here you can specify which FanFood Store’s order history you would like to view.

Order HistoryOrders are sorted chronologically, with the most recently fulfilled orders appearing at the top of the list.

Order No.: A unique identifier automatically assigned to every order placed at your venue.

First / Last Name: Name associated with the FanFood app user who placed that order.

Order Time: Date and time when the order was placed on the app.

Items And Quantity: Items placed in the order and their quantity.

Total Charge: The total charge of the order, after the convenience fees, applicable taxes and promo code discounts.

Refund Status: “Full Refund” indicates the order has been refunded.

Actions: Review the order details or issue a refund.

Click on the Order Details cell to see all the items in that order as well as the order total.

Refund Order Details

Navigating the Reporting Tab

After a game or event, your sales performance metrics and revenue summary can be found in the “REPORTING” tab in the menu bar on top.

DashboardYou can view different report types by using the dropdown in the top left corner, as seen below. The most commonly used reports are “Venue Revenue Summary”, “Venue Product Summary” and “Promo Code Summary”.

ReportingVenue Revenue Summary: The Venue Revenue Summary displays event metrics including orders placed, total sales, and convenience fee revenue. You can sort the data by date range and even export as anExcel Spreadsheet.

Reporting
Venue Product Summary: The Venue Revenue Summary displays event metrics including orders placed, total sales, and convenience fee revenue. You can sort the data by date range and even export as anExcel Spreadsheet.

Venue Product Summary
Promo Code Summary: The Promo Code Summary illustrates which promo codes your fans are using and how many orders are placed using them.

Promo Code Summary


More questions? Please email support@fanfoodapp.com

Refer a venue or location and earn cash rewards!