Blog & Podcast

Customer Metrics That Every Concession Stand Should Track

Customer Metrics That Every Concession Stand Should Track

Whatever the size of your concession stand or your daily traffic, you should always know your customers well in order to maximize the revenue potential. Over the last few years we’ve seen the foodservice industry getting increasingly data-centric, partly powered by...

7 Tactics for Effective Concession Stand Menu Designs

7 Tactics for Effective Concession Stand Menu Designs

People and their love affair with food will always be around. Be it at a sports game, a concert, a movie screening or a convention, an event is almost never complete without food and drink options. Thanks to concession stands and grab-and-go food outlets, we can savor...

FanFood Nominated as a Top E-Commerce Company in Illinois

FanFood Nominated as a Top E-Commerce Company in Illinois

June 21. Chicago - FanFood, a mobile ordering and concessions management platform for live event venues, has been recommended by BestStartup.us as one of the top e-commerce companies in Illinois, along with other innovative companies such as ShipBob, Groupon and...

How FanFood Automatically Assigns Orders to Multiple Kitchens

How FanFood Automatically Assigns Orders to Multiple Kitchens

A major reason why food operations use FanFood is that the platform takes care of a lot of the redundant work for you, so that your team can focus on order fulfilment alone. Not only can you save time on order taking and transactions, but also you can leave the...

How is Order ETA Calculated on FanFood?

How is Order ETA Calculated on FanFood?

We’ve all been there: impatiently checking our phone every 3 seconds after placing a food order, just in case we missed the text alert saying “Your food is ready!” The experience is even trickier at a live event venue. Given the constant shift in traffic at concession...

Ep. 64: Social Media Strategy and Generating Growth with Billy Ash

Ep. 64: Social Media Strategy and Generating Growth with Billy Ash

Ep. 64: Social Media Strategy and Generating Growth with Billy Ash In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...

Ep. 62: Modernizing Customer Experiences in Fitness with Austin Cohen

Ep. 62: Modernizing Customer Experiences in Fitness with Austin Cohen

Ep. 62: Modernizing Customer Experiences in Fitness with Austin Cohen In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality....

Ep. 61: Executing the Northwestern Football Vision with Cody Vedja

Ep. 61: Executing the Northwestern Football Vision with Cody Vedja

Ep. 61: Executing the Northwestern Football Vision with Cody Vedja In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...

Ep. 60: American Cornhole League Growth with Stacey Moore

Ep. 60: American Cornhole League Growth with Stacey Moore

Ep. 60: American Cornhole League Growth with Stacey Moore In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We invite...

Ep. 59: Fan Driven Marketing with Amir Zonozi

Ep. 59: Fan Driven Marketing with Amir Zonozi

Ep. 59: Fan Driven Marketing with Amir Zonozi In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We invite industry...

Ep. 58: Sports Betting, Tech and Fan Engagement with Troy Machir

Ep. 58: Sports Betting, Tech and Fan Engagement with Troy Machir

Ep. 58: Sports Betting, Tech and Fan Engagement with Troy Machir In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...

Ep. 57: Engaging Fans Digitally & Creatively with Kris McCarthy

Ep. 57: Engaging Fans Digitally & Creatively with Kris McCarthy

Ep. 57: Engaging Fans Digitally & Creatively with Kris McCarthy In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...

Ep. 56: Evolution of FanFood with Carson Goodale

Ep. 56: Evolution of FanFood with Carson Goodale

Ep. 56: Evolution of FanFood with Carson Goodale In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We invite industry...

Minor League Baseball, the Catalyst for Major Change

Minor League Baseball, the Catalyst for Major Change

You’ve heard it before, “America’s Favorite Pastime,” when talking about the beautiful game of baseball. Since its inception, baseball has captured the hearts of millions of Americans and many more from outside the United States. The game has a storied tradition that...

5 Steps to Prepare for Your First Booster Fundraising Event in 2021

5 Steps to Prepare for Your First Booster Fundraising Event in 2021

With nearly 40% of the U.S. population fully vaccinated, we’re getting closer than ever to schools and events returning to normal. That means booster clubs will soon be getting busy with fundraising opportunities on the horizon. While the fall football season is still...

Delivery App: How to Use It For In-Seat Delivery and Table Service

Delivery App: How to Use It For In-Seat Delivery and Table Service

A key to dispersing the crowd is minimizing people’s movements.That’s why we see live event venues trying to keep spectators in their seats, and restaurants focusing on sit-down dine-in services rather than having guests mingle at the bar. As a result, being able to...

Best Practices For Fulfilling Mobile Orders: A Complete Checklist

Best Practices For Fulfilling Mobile Orders: A Complete Checklist

As more venues embrace mobile ordering this year, operators are increasingly noticing the importance of operations in a successful rollout. Having an easy-to-use platform is only half the battle won, ultimately it comes down to the execution. Our team has 6+ years of...

Managing Risks Across the Fan Journey in 2021

Managing Risks Across the Fan Journey in 2021

As we help venues re-open this year with contactless ordering technologies, we understand that mobile ordering is only one piece of the overall re-opening plan puzzle. Pre-Event 1. Create marketing campaigns for pre-event build up It's important to educate your event...

5 Ways to Improve Your Concession Stand Menu

5 Ways to Improve Your Concession Stand Menu

If there's one thing we're certain about this year, it's that there will be a plethora of uncertainties once live events and sports return. How big will the crowds be? Will customers feel safe enough to make purchases? How should I project my revenue this year? When...

3 Things to Consider When Planning For Foodservice Staffing in 2021

3 Things to Consider When Planning For Foodservice Staffing in 2021

Over the last 5 years, one of the top questions that our new venue partners ask us on the Customer Success team at FanFood is “how much additional labor will I need to operate FanFood?” This question doesn’t have a one-size-fits-all answer and really depends on a...

Managing Risks Across the Fan Journey in 2021

Managing Risks Across the Fan Journey in 2021

As we help venues re-open this year with contactless ordering technologies, we understand that mobile ordering is only one piece of the overall re-opening plan puzzle. Pre-Event 1. Create marketing campaigns for pre-event build up It's important to educate your event...

3 Ways Arenas and Stadiums Can Go Cashless for Re-Opening

3 Ways Arenas and Stadiums Can Go Cashless for Re-Opening

In 2020, contactless payment surpassed cash and credit card transactions combined, and accounted for 41.8% of all transactions. This trend is only going to continue — not just in the e-commerce and restaurant space, but most importantly, in the live event space. The...

The Future of Minor League and Semi-Pro Sports Fan Experience

The Future of Minor League and Semi-Pro Sports Fan Experience

If in the early days, minor league sports games were often the only games in town, the amount of distractions and competition for people's attention and time have only compounded over the years. Not only are fans able to watch the games on cable TV, the Internet,...

5 Things to Consider Before Rolling Out Mobile Ordering

5 Things to Consider Before Rolling Out Mobile Ordering

This blog is a recap of our live presentation "In-Venue Mobile Ordering: Best Thing Since Sliced Bread". You can also request to watch the on-demand livestream for free. COVID-19 restrictions have forced many locations to accelerate plans to upgrade their contactless...

The Future of Stadiums: What To Do Between Now and The Next Season?

The Future of Stadiums: What To Do Between Now and The Next Season?

This year has been so shrouded in uncertainty that we have learned to accept and live with it. On the one hand, new coronavirus cases in the U.S. have topped 8.7M with deaths surpassing 225,000. On the other hand, Pfizer has already applied for first approval of its...

How Is the Pandemic Changing Minor League Baseball Team Operations?

How Is the Pandemic Changing Minor League Baseball Team Operations?

Major changes await Minor League Baseball. The minor league system will likely look vastly different in 2021. MiLB is expected to see a 25% reduction to the number of affiliated teams, down to approximately 120 from 160 squads. The Professional Baseball...

Expect These Changes to Stadium Concessions Operation in 2021

Expect These Changes to Stadium Concessions Operation in 2021

2021 is likely to be a big year for stadiums. It's likely the year for the industry to finally leave behind the gloom of the pandemic. It's the year of hope — especially given the promising news of mass vaccination which, albeit a tremendous undertaking and a very...

Top 5 Tech Trends Transforming In-Stadium Fan Experience

Top 5 Tech Trends Transforming In-Stadium Fan Experience

The focus has shifted from a "game-focused" experience to more of an fan-focused experience. Studies have shown that fans attend live sports games mostly for the immersive experience and exciting atmosphere. No longer is everyone coming to the ballpark, grabbing a bag...

How FanFood Automatically Assigns Orders to Multiple Kitchens

How FanFood Automatically Assigns Orders to Multiple Kitchens

A major reason why food operations use FanFood is that the platform takes care of a lot of the redundant work for you, so that your team can focus on order fulfilment alone. Not only can you save time on order taking and transactions, but also you can leave the...

How is Order ETA Calculated on FanFood?

How is Order ETA Calculated on FanFood?

We’ve all been there: impatiently checking our phone every 3 seconds after placing a food order, just in case we missed the text alert saying “Your food is ready!” The experience is even trickier at a live event venue. Given the constant shift in traffic at concession...

5 Steps to Prepare for Your First Booster Fundraising Event in 2021

5 Steps to Prepare for Your First Booster Fundraising Event in 2021

With nearly 40% of the U.S. population fully vaccinated, we’re getting closer than ever to schools and events returning to normal. That means booster clubs will soon be getting busy with fundraising opportunities on the horizon. While the fall football season is still...

Best Practices For Fulfilling Mobile Orders: A Complete Checklist

Best Practices For Fulfilling Mobile Orders: A Complete Checklist

As more venues embrace mobile ordering this year, operators are increasingly noticing the importance of operations in a successful rollout. Having an easy-to-use platform is only half the battle won, ultimately it comes down to the execution. Our team has 6+ years of...

4 Ways People Can Find Your Concession Stand On Their Phone

4 Ways People Can Find Your Concession Stand On Their Phone

As concession stand managers and operators scramble to find the best concession stand ideas in a post COVID-19 world, sometimes it's not the new menu items that matter the most, but how your concession stand is operated. Implementing mobile ordering like FanFood means...

How Businesses Use Mobile Ordering Creatively to Generate Revenue

How Businesses Use Mobile Ordering Creatively to Generate Revenue

How Businesses Use Mobile Ordering Creatively to Generate Revenue   Adaptability isn’t unique to startups. While it’s true that FanFood thrives on challenges that require flexibility and resourcefulness, we’re also very lucky to have like-minded partners on this...

5 Reasons Why Peapod Co-Founders Invested in FanFood

5 Reasons Why Peapod Co-Founders Invested in FanFood

5 Reasons Why Peapod Co-Founders Invested in FanFood “It’s an on-demand world, and FanFood is meeting that need of that on-demand world. ” — Thomas Parkinson, Peapod co-founder.     The FanFood team constantly strives to deliver: not just pretzels and beer...

How Mobile Ordering Reduces Manpower Needed At Concession Stands

How Mobile Ordering Reduces Manpower Needed At Concession Stands

Interview with Gregory Kobunski, Director of F&B at Lake Erie Crushers “Food’s hotter; drinks are colder; fans are happier.” When implementing FanFood, Lake Erie Crushers got creative with how they want to incorporate mobile ordering into the stadium. Instead of...

Increase Your Concession Revenue Per Cap By $1.25 Within A Week

Increase Your Concession Revenue Per Cap By $1.25 Within A Week

Increase Your Concession Revenue Per Cap By $1.25 Within A Week Interview with Jon Pickel, Owner of Tower Drive-in Theater and FanFood venue partner. “First night, we set ourselves up to fail — and it turned out to be our busiest night so far.”   It’s only been a...

Student Entrepreneurs Founded Company To Support In-Seat Delivery

Student Entrepreneurs Founded Company To Support In-Seat Delivery

Student Entrepreneurs Founded Company To Support In-Seat Delivery How UNC — Chapel Hill students tapped on FanFood to give back to the community “I highly doubt anyone will go to the concession stand three times during a game. But one buddy ordered three times at one...

Durham Bulls Takes On Innovation In Concession Management

Durham Bulls Takes On Innovation In Concession Management

Durham Bulls Takes On Innovation In Concession Management Interview with David Levey, Director of Food and Beverage at Durham Bulls “I view the future of placing orders as this: Fans can place them whenever they want, not have to wait in line, and get it delivered if...